Hello All,
Currently, I am working in BMC Software, Pune.
I have a Position for Technical Support Analyst in my
organization. Please let me know if anyone is interested.
-: Requirement is Basic UNIX or Windows Administrator knowledge with 3 years IT experience.(Basic UNIX knowledge is must)
-: Good communication Skill.
-: Ready to working in night shift
Salary will be around 4 to 6 Lakhs Per annum.
Job Description :
Position Description
BMC is seeking a technically savvy,
customer focused Technical Support Analyst. The Technical Support Analyst is
responsible for working with customers to diagnose, troubleshoot, debug and
resolve product issues of moderate scope. This individual takes ownership of and
exercises judgment within defined procedures and practices to determine
appropriate actions to resolve customer issues. Primary Responsibilities:-
Ensure customer success and satisfaction by providing solutions to complex
technical problems remotely via web and phone support.- Manage product problems
through support analysis sessions.- Escalate and work directly with Research and
Development to resolve complex support problems- Provide Introductory Training
to customers when called upon.- Validates, documents and escalates design,
reliability and maintenance problems or bugs. Builds and maintains appropriate
test environments. - May review and approve cases according to the escalation
procedure. - Prepares for and supports new products within technical area - may
include product install and documentation review. - Work on customer support
related projects as assigned.- Test resolutions provided by development and
package for release to customers.
Send me the resume interested people.
Thank you,
Shariq Basha (shariq.basha@gmail.com)
BMC Software